AI concierge for modern hotels

Every guest request, answered and routed automatically.

GuestBridge gives every property a multilingual AI concierge that answers guests instantly and turns their requests into tracked tickets your staff actually resolve.

Try the live demo See the staff dashboard

No app to install. Guests chat from a website widget or a room QR code.

Website widget QR guest access Staff inbox Department routing Multilingual Multi-property
Email notifications AI staff tools Knowledge center PMS sync Analytics Guest ratings Multi-property control
The problem

Guest requests come from everywhere. The front desk can't keep up.

Calls, messages, and walk-ups all land at reception. Some requests get missed, some get lost in translation, and it's hard to see what's still open across the property.

1

Guests wait

Simple questions like checkout time, parking, or the spa tie up the phone and the front desk after hours.

2

Requests get lost

A towel request mentioned in passing never reaches housekeeping. Nothing is tracked end to end.

3

Language barriers

International guests struggle to be understood, and staff scramble to reply in the right language.

4

No visibility

Owners managing several properties have no shared view of volume, response times, or satisfaction.

The platform

One concierge platform, from first hello to resolved request.

Everything a property needs to greet guests, capture requests, route them to the right team, and prove the results, all managed centrally across every hotel you run.

Embeddable website widget

Drop one script tag on the hotel's site and a branded concierge launcher appears, and guests chat without leaving the page or installing anything.

QR guest access

Printable, per-room QR cards open the concierge with the room pre-filled. Perfect for desks, elevators, and in-room collateral.

Staff inbox

Every guest request becomes a tracked ticket with statuses, internal notes, and a clean queue your team works through together.

Department routing

Requests are auto-classified to housekeeping, room service, maintenance, spa, and more, then reassigned in a click when needed.

Email notifications

The right team gets an email the moment a relevant request lands, with per-department routing the hotel controls in settings.

AI staff tools

Inside any ticket, staff can summarize, draft a reply, translate, or refine the wording. Every draft is reviewed before sending.

Hotel knowledge center

Staff curate policies, facilities, local tips, and FAQs the AI treats as the single source of truth, so answers stay accurate and on-brand.

Analytics

See request volume, response times, department load, model cost, and guest satisfaction ratings, per property and across the portfolio.

Multi-property platform

Provision new hotels, set each one's branding and languages, and oversee every tenant from a single owner dashboard, fully isolated.

How it works

Live in days, not quarters.

No replatforming and no guest app. The concierge sits on top of how your property already works.

1

Guest reaches out

A guest opens the website widget or scans a room QR code. No download, in their own language.

2

AI concierge answers

It answers from the hotel's own knowledge, stays on hotel topics, and turns asks into clear requests.

3

Routed to your team

Each request becomes a ticket, auto-sorted to the right department, with an email to the people who own it.

4

Resolved & measured

Staff close the loop from the inbox; guests rate the outcome; owners see it all in analytics.

24/7
Always-on concierge
Answers the moment a guest asks
4+
Languages out of the box
Guests chat in their own language
1
Inbox for every team
Auto-routed to the right department
0
Apps for guests to install
Just a widget or a room QR code
Integrations

Connects to your property management system.

Link your PMS to keep the concierge in sync with your hotel, read-only. GuestBridge imports your property facts into the knowledge center and attaches safe stay context to staff tickets. No bookings, payments, or check-ins are ever performed, and guest names from the PMS are never shown to guests.

Apaleo

Available

Connect Apaleo to import hotel facts and attach arrival, room, and stay context to the right tickets. Read-only and privacy-safe.

Mews

Available

Connect Mews through the Connector API: hotel profile, room types, and services flow into your knowledge base, with safe stay context for staff. Guest identity is never read.

SabeeApp

Coming soon

SabeeApp support is on the way: hotel facts, room types, and services will sync in, and staff tickets will get safe stay context. Popular with hotels in Hungary.

Live demo

Try the concierge right here.

This is the real GuestBridge concierge running on our demo property, XY Hotel. Ask about check-in, the spa, parking, or request extra towels, and it answers live and tracks anything it can't finish in My Requests.

XY Hotel · guest concierge Live

Tip: try “What time is check-in?” or “Can I get extra towels to room 204?” Open the full guest page ↗

Who it's for

Built for properties that care about the guest experience.

From a single boutique hotel to a group of properties, GuestBridge adapts to how each one greets and serves its guests.

Boutique hotels

Punch above your size with a concierge that never sleeps and keeps the personal touch.

Resorts & spas

Handle bookings, amenities, and questions across a big property without flooding the desk.

Serviced apartments

Give self-check-in guests instant, on-demand answers when there's no 24-hour front desk.

Hotel groups

Run every property from one platform, each with its own branding, languages, and team.

More ways to explore

See every surface of the platform.

Everything runs on XY Hotel, our demo property. Try the guest experience above, then explore how it reaches guests and how your team works it.

Demo guest page

Chat with the concierge exactly as a guest would, then track requests in My Requests.

Open guest page

Website widget preview

See the floating launcher embedded on a sample hotel website, just like a real install.

Preview the widget

Printable QR card

A ready-to-print room card that opens the concierge with the room pre-filled on scan.

View the QR card

Staff dashboard

Browse the team's live inbox, department routing, and analytics in a read-only preview. No password needed.

Open the dashboard

The staff dashboard is the hotel team's workspace. Platform owners manage all properties separately at /platform-admin.

Pricing

One plan. Everything included.

Every hotel gets the full product: concierge, staff tools, integrations and analytics. Priced per property, with no feature gates and no surprise usage bills.

Per property

GuestBridge

Full access for one hotel. Every feature included, cancel anytime.

€149 / month  ·  59 900 Ft / month

One-time onboarding: €290 (115 000 Ft). We import your hotel knowledge, print-ready QR cards and train your staff.

  • AI guest concierge in 4 languages
  • Website widget, QR room cards and direct link
  • Staff inbox with departments and AI reply tools
  • PMS knowledge sync: Apaleo and Mews, SabeeApp coming soon
  • Analytics, guest ratings and menu catalog
  • Staff email alerts for every new request
  • Fair use: up to 1,000 guest conversations a month
Founding partner offer. The first 10 hotels get €99 / 39 900 Ft a month, locked for 12 months.
Become a founding partner Try the demo

Running a group or a property with more than 60 rooms? Talk to us about portfolio pricing.

FAQ

Questions, answered.

How do guests reach the concierge?
Two ways, no app required. Paste one script tag on the hotel's website to add a floating chat widget, and/or print room QR codes that open the concierge with the room already filled in. Guests just start typing in their own language.
Will it answer things it shouldn't?
No. The concierge stays on hotel topics and answers from each property's own knowledge center: policies, facilities, local tips, and FAQs that staff curate. Anything it can't resolve becomes a tracked request for your team instead of a guess.
What happens to a request after the guest sends it?
It becomes a ticket in the staff inbox, auto-classified to the right department (housekeeping, room service, maintenance, spa, and more), with an email to the team that owns it. Staff update the status, add notes, and the guest can rate the outcome.
Can we run more than one property?
Yes. The platform is multi-property from the ground up. Each hotel is fully isolated with its own branding, languages, knowledge, and team, while owners oversee every property from a single dashboard.
How long does it take to launch?
Days, not quarters. There's no replatforming and no guest app. Add the widget or QR codes, fill in the knowledge center, point notifications at the right teams, and you're live.
Does it work in multiple languages?
Out of the box. Guests are answered in their own language, and staff can translate or draft replies inside any ticket with the built-in AI staff tools.
Does it connect to our property management system?
Yes. You can connect a PMS like Apaleo, read-only. It imports your hotel facts into the knowledge center and attaches safe stay context to staff tickets. It never performs bookings, payments, or check-ins, and PMS guest names are never shown to guests.

Give every guest a concierge in their pocket.

See how GuestBridge answers guests and routes requests, running live on our demo property right now.

Try the live demo See the staff dashboard